Susan Agostini — Member Timeline

2026-06-18 (Thursday)

[17:35:42] SMS ID: 16783043 Name: conv26_sms_bloom_enrollment_abandon_bsms1-abandon_v1_na | Display: bsms1-abandon | Unit:
[17:39:21] MILESTONE Enrolled
[17:39:47] EMAIL
ID: 18313221 • Name: conv26_email_bloom_intake_engagement_na_activate-account_na_na_na

Display: na
[17:44:37] SMS ID: 18335697 Name: conv26_sms_bloom_activation_na_5-min-post-enroll-intake-app-nopp_na_na_na | Display: 5-min-post-enroll-intake-app-nopp | Unit:
[18:09:39] EMAIL
ID: 18314912 • Name: conv26_email_bloom_engagement_na_welcome-iwnnpnpp_na_na_na

Display: welcome-iwnnpnpp

2026-06-21 (Sunday)

[16:10:45] EMAIL
ID: 18313427 • Name: conv26_email_bloom_activation_na_intake-24h-pre-call_na_na_na

Display: intake-24h-pre-call
[16:10:55] SMS ID: 18313426 Name: conv26_sms_bloom_activation_na_no-spam-24h-reminder_app_no_practice_na_na_na | Display: no-spam-24h-reminder | Unit:

2026-06-22 (Monday)

[15:30:49] SMS ID: 18313425 Name: conv26_email_bloom_activation_na_intake-30min-pre-call_na_na_na | Display: intake-30min-pre-call | Unit:
[16:00:00] MILESTONE Consultation Scheduled
[16:05:56] CALL intake PT: Allison Capps
↗ Outbound ⏱ 22s
[16:09:25] CALL intake PT: Allison Capps
↗ Outbound ⏱ 453s
[16:31:14] CALL intake PT: Allison Capps
↗ Outbound ⏱ 1261s
[16:58:28] CALL Consultation Completed
[18:05:51] CHAT treatment PT: Melanie Arakaki
[18:05:56] CHAT treatment PT: Melanie Arakaki Hi Susan! Welcome to Bloom! I'm Melanie, your dedicated Women's Health Specialist. I heard your call with Allison went well. I've created a personalized program focused on improving your bladder control with movement and reducing incontinence. Do you have any questions for me about the program? Your kit should be on its way soon, and once it arrives you'll be all set to start your first session. I'm excited to be a resource for you moving forward, and I'd love to hear from you! What are you hoping to get out of your experience with Bloom?
[18:06:07] SMS treatment PT: Melanie Arakaki Hi Susan, it's Melanie, your Women's Health Specialist from Bloom. 🌸 I just sent a message in the Sword app, go to the chat section to check it out! 🔔 Please allow Sword Health notifications in your Phone Settings > Notifications > Sword Health > Allow notifications. This way you don’t miss any clinical tips or updates from me! You can reply STOP to opt out of clinical support via text message.
[19:56:30] EMAIL
ID: 14852362 • Name: 20240321_on_bloom-kit_all_1st-kit-shipped_email_activation_enrolled_na_na_bloom

Display: bloom kit all 1st kit shipped

2026-06-23 (Tuesday)

[02:00:33] PUSH
ID: 12571642 • Name: academy-bloom-journey_all_menopause_push_engagement_enrolled_control_na_academy

Display: academy bloom journey all menopause
[18:38:58] CHAT treatment PT: Melanie Arakaki Hi Susan! Your kit has been shipped and should arrive tomorrow! Here's what to expect next: 1. Get started within 24 hours of receiving your kit - this is linked to better outcomes! 2. To help you stay on track with your goals, here's your suggested plan: start with daily sessions through your 7th session, then transition to 4 sessions/week afterward. Let me know if that pace feels right or if we should adjust. 3. Your first milestone is 9 sessions. That's when many people notice positive changes. 4. I'll communicate with you often to keep you on track to reach your goals. Expect a message from me 4x/wk until you hit 9 sessions. The more you reach out & respond, the more I can help! Let me know if you have any questions!

2026-06-24 (Wednesday)

[00:00:00] KIT Kit Delivered
[01:00:57] PUSH
ID: 18667955 • Name: conv26_pn_academy_engagement_na_series-eating-habits-06232026_na_na_na

Display: series-eating-habits-06232026
[02:00:20] PUSH
ID: 13738711 • Name: academy-journey_all_1-day_push_engagement_eligible_test_na_academy

Display: academy journey all 1 day
[16:10:48] EMAIL
ID: 14397712 • Name: streaks-rewards-phase2_all_kit-reward_email_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all kit reward
[16:10:48] PUSH
ID: 14105360 • Name: streaks-rewards-phase2_all_kit-delivered_push_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all kit delivered
[17:18:13] CHAT patient: Susan Agostini Hi Melanie- I received my bloom kit just now.
[17:29:29] CHAT treatment PT: Melanie Arakaki Perfect timing, Susan! You're all set to start your first session. It only takes about 5-10 minutes and will help us establish your baseline. Since you mentioned wanting better bladder control with movement, your program will focus on strengthening your pelvic floor muscles to provide that extra support when you're active or walking your dog. Can you try your first session today? I'd love to hear how it goes!
[17:36:50] CHAT patient: Susan Agostini I can. it will be later this afternoon.
[17:44:07] CHAT treatment PT: Melanie Arakaki Sounds good! When you're ready just go to the home screen of the app and follow the prompts. I'll be out of the office tomorrow, but I'll check in on Friday to see how it went. Feel free to send a message with any questions!

2026-06-25 (Thursday)

[00:00:00] MILESTONE Member Engaged
[11:22:53] DIRECT MAIL ID: 985654 | Name: bloom_dm_2 | Display: bloom dm 2 | Unit:
[12:24:01] SESSION
SESSION #1 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 3 • Wrong Movements: 33

Completed?: false • DT/App Version: 8000 • Actual Training Time: 316

Problematic Reasons: session_abandoned • Program Sword ID: US-1231325
[16:11:22] EMAIL
ID: 14857856 • Name: streaks-rewards-phase2_all_24h-reward_email_activation_enrolled_test_na_bloom

Display: streaks rewards phase2 all 24h reward

2026-06-26 (Friday)

[14:24:48] SESSION
SESSION #2 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 0

Completed?: false • DT/App Version: 8000 • Actual Training Time: 0

Problematic Reasons: session_abandoned • Program Sword ID: US-1231325
[14:25:04] SESSION
SESSION #3 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Exercises Done: 0

Completed?: false • DT/App Version: 8000 • Actual Training Time: 0

Problematic Reasons: session_abandoned • Program Sword ID: US-1231325
[14:30:35] SESSION
SESSION #4 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 4 • Wrong Movements: 54

Completed?: true • DT/App Version: 8000 • Actual Training Time: 467

Problematic Reasons: session_abandoned,conversation_with_phoenix_deemed_relevant,low_exercise_performance • Program Sword ID: US-1231325
[15:00:00] PUSH
ID: 15425447 • Name: reassessment_all_mini-B_push_nps_active_na_na_bloom

Display: mini B
[15:57:13] CHAT treatment PT: Melanie Arakaki Great job getting started with your sessions, Susan! I can see you've been exploring both pelvic and mindfulness options - that's exactly what the menopause program is designed for! I noticed calibration has been a bit tricky. For your next session, try this positioning tip: - Lie on a firm surface (yoga mat on the floor works great) with knees bent and feet flat - Take a few deep breaths to fully relax your pelvic floor before starting calibration How are you feeling about the sessions so far?
[15:57:23] SMS treatment PT: Melanie Arakaki Hi! I just evaluated your first Bloom sessions and sent a message in the chat. Proud of you for getting started and taking this first step! ~Melanie

2026-06-28 (Sunday)

[12:00:38] PUSH
ID: 14423212 • Name: streaks-phase2_all_4h-before-losing-streak_push_engagement_enrolled_na_na_bloom

Display: streaks phase2 all 4h before losing streak
[14:30:38] PUSH
ID: 14459589 • Name: streaks-rewards-phase2_all_streak-lost_push_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all streak lost
[14:30:42] EMAIL
ID: 14409147 • Name: streaks-rewards-phase2_all_1st-streak-loss-physical_email_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all 1st streak loss physical
[22:56:11] CHAT patient: Susan Agostini Melanie- I have an allergic reaction tonight to the pod. I did my exercises on Thursday morning and by Thursday afternoon my cervix is totally red and so painful to urinate for me. It stings so bad. I cannot even wipe myself . I have to pat dry. I don't know if you know if these pods have latex. But I am allergic to latex. This is definitely an allergic reaction because I have been fine. If you can suggest anything I put on there that would be great. I am putting g Bag Balm on. it just to ease the pain.

2026-06-29 (Monday)

[00:59:48] PUSH
ID: 12586910 • Name: academy-bloom-journey_all_48h_push_engagement_enrolled_na_na_academy

Display: academy bloom journey all 48h
[14:00:40] PUSH
ID: 12035813 • Name: 20241216_on_product_all_weekly-progress-report_push_completion_screened_na_na_dbm

Display: product all weekly progress report
[16:49:03] CHAT treatment PT: Melanie Arakaki Susan, I'm so sorry to hear about this reaction! That sounds very uncomfortable. The pod is made of medical-grade silicone and should be latex-free, but allergic reactions can still occur with any material. Please stop using the pod immediately until this clears up completely. You can continue your program with no-pod sessions - these are body awareness exercises that don't require any equipment and are just as effective for building pelvic floor strength and control. Just go to the home page and select "Pelvic session" > "Can't use your pod". For the irritation, keep the area clean and dry, and continue with gentle care like you're doing. If symptoms worsen or don't improve in the next day or two, please contact your healthcare provider. Would you like to try a no-pod session today?

2026-06-30 (Tuesday)

[15:01:29] SMS treatment PT: Melanie Arakaki Hi Susan! Just wanted to let you know that I responded to your message in the Sword app. Take a look when you can. -Melanie, Sword-Bloom
[15:07:17] CHAT patient: Susan Agostini Hi Melanie! Thank you for your response. Its strange because I came here yesterday to see if you had responded and it showed I had 4 messages but when I came here it was blank. No messages at all. So I didn't think you responded. Thanks for letting me know. Yes I can continue with no pod. I have appointments this morning with the last one at 1:00pm. Tomorrow is free. Nothing scheduled.
[15:36:21] CHAT treatment PT: Melanie Arakaki Thanks for letting me know about the messages! That's an issue that our team has been working on, and there should be an app update soon that will fix it. If you notice that my messages aren't showing up, you can try sending a message and the chat history should come back. Sounds like tomorrow would be perfect for your first no-pod session! These exercises focus on body awareness and breathing coordination - great for building that foundation we need for better bladder control. When you're ready tomorrow, just select "Pelvic session" then "Can't use your pod" and it will guide you through everything. Let me know how it goes!

2026-07-01 (Wednesday)

[01:00:14] PUSH
ID: 18668050 • Name: conv26_pn_academy_engagement_na_series-walking-06302026_na_na_na

Display: series-walking-06302026
[02:00:20] PUSH
ID: 13239822 • Name: academy-journey_all_1-week_push_engagement_eligible_na_na_academy

Display: academy journey all 1 week
[15:00:07] EMAIL
ID: 15855643 • Name: reassessment_all_mini-5d_email_nps_active_na_na_bloom

Display: mini 5d

2026-07-02 (Thursday)

[16:54:07] SMS treatment PT: Melanie Arakaki Hi Susan! How are you feeling today? I wanted to check in and see how you feel about trying a no-pod session. Even just 5 minutes can help us keep building toward your bladder control goals. Can you find time for one today? -Melanie, Sword-Bloom
[16:56:51] SMS patient: Susan Agostini I can try today. I just have been super busy with work all day yesterday. I'm a realtor so I have no set hours and things cone up. I can set aside 5 .inutes in about 30 minutes.
[17:54:01] SMS treatment PT: Melanie Arakaki Perfect! I completely understand how unpredictable schedules can be. Just 5 minutes is all you need, and it's great that you can fit it in today. When you're ready, go to the home page and select "Pelvic session" then "Can't use your pod" - the app will guide you through everything. Looking forward to hearing how it goes!
[17:56:00] SMS patient: Susan Agostini 👍
[19:08:13] SESSION
SESSION #5 • MSat Score: 5 • Fatigue: 3 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: No-Pod

Exercises Done: 7 • Wrong Movements: 0

Completed?: true • DT/App Version: 8010 • Actual Training Time: 311

Program Sword ID: US-1231325
[19:13:15] PUSH
ID: 15425447 • Name: reassessment_all_mini-B_push_nps_active_na_na_bloom

Display: mini B
[19:14:40] MILESTONE PGIC | First Answered
[19:18:38] CHAT treatment PT: Melanie Arakaki Great job completing your first no-pod session and progress form! You're halfway to your first milestone of 9 sessions. I'm glad you were able to work through all the exercises. The breathing and contraction work you did today is building that foundation for better bladder control during your daily activities. I'll be out of the office tomorrow for the long weekend, but I'd love to see you get 1-2 more sessions done before Monday! Does that sound like a plan?
[19:18:39] SMS treatment PT: Melanie Arakaki Great job completing your first no-pod session and progress form! You're halfway to your first milestone of 9 sessions. I'm glad you were able to work through all the exercises. The breathing and contraction ... (by the way, the app is the best way for us to chat anytime: https://app-links.swordhealth.com/?t=chat)

2026-07-03 (Friday)

[15:00:03] PUSH
ID: 9108260 • Name: 20240222_on_bloom-autocomm_all_new-session-available_email_na_active_na_na_bloom

2026-07-04 (Saturday)

[15:13:18] PUSH
ID: 14423211 • Name: streaks-phase2_all_4h-before-losing-streak_push_engagement_enrolled_na_na_bloom

Display: streaks phase2 all 4h before losing streak
[19:08:23] PUSH
ID: 14459589 • Name: streaks-rewards-phase2_all_streak-lost_push_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all streak lost
[19:30:53] CHAT patient: Susan Agostini I will try. I have company for the 4th and we have plans on heading out to Santa Fe. So no promises. 🙂