Monique Morrow — Member Timeline

2026-02-02 (Monday)

[17:05:02] MILESTONE Enrolled
[18:48:24] SMS intake PT: Mariah Lohr Hi Monique 👋 This is Mariah from the Bloom program confirming our call at 6:15pm CST today Please respond with yes or no (Y/N) to confirm your appointment Also, ensure you've downloaded the Sword health app and have signed in prior to our appointment so that during the call I can show you the main features you'll utilize in the program. Here is the link to the app: https://app-links.swordhealth.com/ Thanks so much and let me know if you have any issues! Looking forward to it! 💟
[19:08:14] SMS patient: Monique Morrow Y
[20:32:33] SMS intake PT: Mariah Lohr Great! Talk to you later!
[21:02:24] CHAT treatment PT: Jessica Cody Hi Monique! Welcome to Bloom 💙 I'm Jessica, your Women's Health Specialist with expertise in pelvic health. I noticed your concerns about pod insertion - don't worry, we'll work through this together during your journey. First up is your onboarding call with one of our intake Women's Health Specialists. They'll discuss your symptoms, address your concerns about the pod, and explain how the program works. After your call, I'll create a personalized program that's right for you. While you wait for your call, try the Practice Session in your app - it's a great way to start! I'm here in the chat if you need anything.
[21:02:25] SMS treatment PT: Jessica Cody Hi, your PT just sent you this App message: Hi Monique! Welcome to Bloom 💙 I'm Jessica, your Women's Health Specialist with expertise in pelvic health. I noticed your concerns about pod insertion - don't worry, we'll work through this together during your journey. First up is your onboarding call with one of our intake Women's Health Specialists. They'll discuss your symptoms, address your concerns about the pod, and explain how the program works. After your call, I'll create a personalized program that's right for you. While you wait for your call, try the Practice Session in your app - it's a great way to start! I'm here in the chat if you need anything.. Download the app in your app store to reply. https://swordhealth.com/app/inbox
[23:46:16] SMS intake PT: Mariah Lohr Hi there, it's Mariah from Bloom. I'm looking forward to meeting you today at 6:15 PM CST! I'll message you another quick reminder 10 minutes before I give you a call. Talk soon!

2026-02-03 (Tuesday)

[00:06:20] SMS intake PT: Mariah Lohr Our appointment is coming up in just 10 minutes at 6:15 PM CST I will call you shortly!
[00:15:00] MILESTONE Consultation Scheduled
[00:15:42] CALL intake PT: Mariah Lohr
↗ Outbound ⏱ 894s
[00:35:01] CALL Consultation Completed
[00:35:41] SMS intake PT: Mariah Lohr Thanks for chatting with me today, Monique! Here’s a quick recap: ✅You’re all set to begin your first session as soon as your kit arrives, which will activate your program and get you one step closer to meeting your goals! ▶️While you wait for your pod to arrive, check out the Academy tab where you’ll find tons of videos about pelvic health! 👋 Say “hi” to Jessica in the chat! 👤 Set up reminders on the profile page. Frequency is key to achieving your goals, so try for 4 sessions per week! I’m confident you will see positive, lasting changes 💜 Mariah
[16:34:06] CHAT treatment PT: Jessica Cody Hi Monique! I just received your call details from Mariah and have set up your personalized program! Here's what to expect next: 1. Start with daily sessions through your first week, then move to 4 sessions/week afterward. 2. Your first milestone is 9 sessions — that's when most members start noticing meaningful progress. 3. I'll check in often (about 4x/week) to help you stay on track. The more you reach out, the more I can support you! Do you have any questions about your program?
[16:34:10] CHAT treatment PT: Jessica Cody

2026-02-04 (Wednesday)

[20:13:51] SMS intake PT: Mariah Lohr Hey Monique! Good news! Your kit has been shipped out and it is on it's way to you! ☺️ If you haven’t already, I’d recommend watching Academy video https://join.sword.health/female-pelvic-health-ep02 …I think you’ll find it helpful in understanding what your sessions may focus on! Then, once you’re kit arrives, you’ll have everything you need to dive in and get started! You’ll be seeing results in no time! 🙌
[20:55:16] CHAT treatment PT: Jessica Cody
[20:55:25] CHAT treatment PT: Jessica Cody Great news Monique! 📦 Your kit should arrive tomorrow! I've customized a menopause program for you that includes: • Pelvic sessions - to address your urinary and intimate health goals • Movement sessions - to help with overall strength and wellness • Mindfulness sessions - which can help with brain fog and sleep I want you to watch the Menopause Explained series from the Academy section of our app. (Look for the 📺 icon below 👇) These videos will give you a ton of great information about your pelvic floor and the symptoms you’re experiencing! This is the first video in the series, and there are 5 more that follow, each one about 2-3 min long. When you have a few minutes, check them out! And let me know if you have any questions!! Remember, completing your first session within 48 hours of receiving your kit starts your streak rewards! Can you set aside 10 minutes tomorrow to get started? 💪

2026-02-05 (Thursday)

[00:00:00] KIT Kit Delivered
[21:07:38] SMS intake PT: Mariah Lohr So excited to see that your Bloom kit has arrived Monique and just wanted to reach out to share in the excitement with you! 🤗 Now it's go time --> this is your window to start strong…A reminder to try out that first session within the next 24 hours as this will activate your program! Your Bloom journey starts with just a 6 minute session—you’ve got this! I'll check in 2 days if you haven't started yet.…🩵 Your Bloom team is cheering you on!
[22:09:24] CHAT treatment PT: Jessica Cody Your kit has arrived! 🎉 Ready to start your wellness journey? You can choose from pelvic, movement, or mindfulness sessions - each takes just 5-10 minutes. Starting within 24 hours puts you on track for rewards AND sets a strong foundation for reaching your goals! Let me know which type of session you'd like to try first - I'm here to help guide you! 💜
[22:09:25] SMS treatment PT: Jessica Cody Your kit has arrived! 🎉 Ready to start your wellness journey? You can choose from pelvic, movement, or mindfulness sessions - each takes just 5-10 minutes. Starting within 24 hours puts you on track for rewards AND ... (by the way, the app is the best way for us to chat anytime: https://swordhealth.com/app/inbox)
[22:09:35] CHAT treatment PT: Jessica Cody

2026-02-06 (Friday)

[00:00:00] MILESTONE Member Engaged
[22:47:39] SESSION
SESSION #1 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 8 • Wrong Movements: 88

Completed?: false • DT/App Version: 7201 • Actual Training Time: 1014

Program Sword ID: US-1000009

2026-02-09 (Monday)

[22:50:56] CHAT treatment PT: Jessica Cody Hi Monique! Great job completing your first session on Friday! 🌟 Your performance was solid, especially with the urge and agility exercises. Remember, we're aiming for daily sessions this first week to build momentum. Would you be able to fit in a quick session today? You can choose between pelvic, movement, or mindfulness - whatever fits your schedule best! Keep your streak going and earn those rewards! 💪
[22:51:17] CHAT treatment PT: Jessica Cody Also - wanted to send this your way in case it's helpful!
[22:51:19] CHAT treatment PT: Jessica Cody

2026-02-10 (Tuesday)

[13:02:13] SESSION
SESSION #2 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 2 • Wrong Movements: 65

Completed?: false • DT/App Version: 7201 • Actual Training Time: 299

Problematic Reasons: low_exercise_performance,conversation_with_phoenix_deemed_relevant,session_abandoned • Program Sword ID: US-1000009
[16:18:08] CHAT treatment PT: Jessica Cody Thanks for trying another session this morning! I see you had some trouble with the pod readings - this is totally normal as you're learning the coordination. Let's try these tips for your next session: 👉 Start with the pod at about a 45° angle (not straight up and down) 👉 Try propping your hips on 1-2 pillows while lying down 👉 Focus on gentle contractions (about 70% effort) and wait for Phoenix's cue before starting The breathing coordination can be tricky at first! Remember: inhale through your nose as you relax, then exhale through pursed lips as you contract. Practice this pattern a few times before starting your next session. Ready to try again today? You're building great momentum! 💪
[16:18:54] CHAT treatment PT: Jessica Cody Here is a great video that shows the connection between breathing on your pelvic floor - give it a watch before your next session!

2026-02-11 (Wednesday)

[14:17:51] SESSION
SESSION #3 • MSat Score: 5 • Fatigue: 0 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 8 • Wrong Movements: 62

Completed?: false • DT/App Version: 7201 • Actual Training Time: 470

Problematic Reasons: conversation_with_phoenix_deemed_relevant • Program Sword ID: US-1000009
[15:45:30] CHAT treatment PT: Jessica Cody Fantastic improvement, Monique! 🌟 Those positioning adjustments really made a difference - your overall performance jumped to 84%! Great work with the agility and hold exercises especially. Love hearing that the exercises felt easier. This shows you're building that mind-body connection already! Ready for another session tomorrow? You're building great momentum with 3 sessions this week! 💪 Remember you can mix it up with movement or mindfulness sessions too - variety helps keep you engaged and addresses different aspects of your menopause symptoms.

2026-02-12 (Thursday)

[12:34:49] SESSION
SESSION #4 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 8 • Wrong Movements: 14

Completed?: false • DT/App Version: 7201 • Actual Training Time: 491

Program Sword ID: US-1000009
[21:51:17] CHAT treatment PT: Jessica Cody You're absolutely crushing it, Monique! 🌟 Your breathing coordination has improved so much (87%!) and you reached level 20 on your strength exercise - that's the highest level possible! The new heel slides exercise was perfect at 100% too. Your next session will include a quick progress check-in! This helps us track how you're feeling and ensure your program stays aligned with your goals. You've built such strong momentum with 4 sessions already - let's keep it going! When works best for your next session tomorrow? 💪

2026-02-13 (Friday)

[14:45:12] SESSION
SESSION #5 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 1 • Wrong Movements: 0

Completed?: false • DT/App Version: 7201 • Actual Training Time: 78

Problematic Reasons: session_abandoned • Program Sword ID: US-1000009
[14:47:11] SESSION
SESSION #6 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Completed?: false • DT/App Version: 7201 • Actual Training Time: 0

Problematic Reasons: session_abandoned • Program Sword ID: US-1000009
[14:47:57] SESSION
SESSION #7 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 8 • Wrong Movements: 17

Completed?: false • DT/App Version: 7201 • Actual Training Time: 481

Program Sword ID: US-1000009
[16:08:20] CHAT treatment PT: Jessica Cody Way to persevere through those technical hiccups this morning, Monique! Your pod session was fantastic with 97% overall performance! 🌟 I noticed you tried a mindfulness session too - that's great! These can be especially helpful for managing brain fog and sleep quality. How did you like it? Could you take a quick moment to fill out your progress check? It helps us track how you're feeling: https://sh-us.swordhealth.com/v1/Rxb8gCzAKQi/ You're just 2 sessions away from your first milestone! Keep this amazing momentum going into the weekend! 💪

2026-02-16 (Monday)

[14:47:26] MILESTONE PGIC | First Answered | Session 5
[21:30:43] CHAT patient: Monique Morrow Cycle started yesterday so have to take a couple of days off bloom

2026-02-17 (Tuesday)

[21:51:16] CHAT treatment PT: Jessica Cody Thanks for letting me know about your cycle, Monique! This is actually a great time to try our no-pod sessions - they're specifically designed for times like this. You can do them sitting or standing, and they help maintain the progress you've made. Would you like to try one today? They only take about 5 minutes, and you're so close to that 9-session milestone! 💪 Also, thank you for completing your progress form! 🌟
[21:54:40] CHAT patient: Monique Morrow Sure, I'll love to try one
[22:17:41] CHAT treatment PT: Jessica Cody Perfect! When you start your session, just select "No-pod session" and choose the position that feels most comfortable for you. The app will guide you through everything step by step. Let me know how it goes! 👍

2026-02-18 (Wednesday)

[05:01:29] SESSION
SESSION #8 • MSat Score: 4 • Fatigue: 0 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: No-Pod

Exercises Done: 6 • Wrong Movements: 0

Completed?: true • DT/App Version: 7201 • Actual Training Time: 401

Problematic Reasons: msat_feedback • Program Sword ID: US-1000009
[14:45:18] CHAT treatment PT: Jessica Cody Great job with the no-pod session! 🌟 I understand you prefer the pod - the real-time feedback is really helpful! But it's good to have no-pod sessions as a backup option for times like this. You're just ONE session away from your first milestone! Think you can squeeze in that 9th session today? You can do another no-pod session or try a mindfulness session - whatever feels right! 💪

2026-02-19 (Thursday)

[00:00:00] MILESTONE 9th Session
[14:31:05] SESSION
SESSION #9 • MSat Score: 4 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: No-Pod

Exercises Done: 8 • Wrong Movements: 0

Completed?: true • DT/App Version: 7201 • Actual Training Time: 519

Program Sword ID: US-1000009

2026-02-20 (Friday)

[14:17:00] SESSION
SESSION #10 • MSat Score: 4 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: No-Pod

Exercises Done: 8 • Wrong Movements: 0

Completed?: true • DT/App Version: 7201 • Actual Training Time: 410

Program Sword ID: US-1000009
[14:43:31] CHAT treatment PT: Jessica Cody Congratulations on reaching your first milestone! 🎉 You've shown incredible dedication with 10 sessions already! Now that you've built a strong foundation, you're ready to take the lead! You'll notice less frequent communication from me moving forward, and I'll rely on you to reach out if you have questions or concerns. The best way to reach me is right here in the chat. Here's what's next: - Aim for 4 weekly sessions to maintain progress - Mix pod, movement, and mindfulness sessions based on your needs - Don't forget to "achieve" your goals in the app once you hit them! Your next milestone will be after completing 6 more sessions - keep up the great work! 💪

2026-02-24 (Tuesday)

[13:03:54] SESSION
SESSION #11 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 9 • Wrong Movements: 39

Completed?: true • DT/App Version: 7203 • Actual Training Time: 565

Program Sword ID: US-1000009

2026-02-25 (Wednesday)

[13:03:06] SESSION
SESSION #12 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 10 • Wrong Movements: 26

Completed?: true • DT/App Version: 7203 • Actual Training Time: 731

Program Sword ID: US-1000009

2026-02-28 (Saturday)

[19:35:03] SESSION
SESSION #13 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Completed?: true • DT/App Version: 7203 • Actual Training Time: 261

Program Sword ID: US-1000009

2026-03-02 (Monday)

[14:25:57] SESSION
SESSION #14 • MSat Score: 3 • Fatigue: 0 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 10 • Wrong Movements: 157

Completed?: true • DT/App Version: 7203 • Actual Training Time: 1329

MSat Reasons: other • Problematic Reasons: skipped_exercises,low_msat_other • Program Sword ID: US-1000009
[14:49:21] SESSION
SESSION #15 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pod

Exercises Done: 0

Completed?: false • DT/App Version: 7203 • Actual Training Time: 0

Program Sword ID: US-1000009

2026-03-04 (Wednesday)

[14:51:04] SESSION
SESSION #16 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Completed?: true • DT/App Version: 7203 • Actual Training Time: 0

Program Sword ID: US-1000009

2026-03-20 (Friday)

[13:24:11] SESSION
SESSION #17 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Movement

Completed?: true • DT/App Version: 7210 • Actual Training Time: 234

Program Sword ID: US-1000009

2026-03-27 (Friday)

[04:26:40] SESSION
SESSION #18 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Completed?: true • DT/App Version: 7211 • Actual Training Time: 242

Program Sword ID: US-1000009

2026-03-30 (Monday)

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2026-04-01 (Wednesday)

[11:40:42] SESSION
SESSION #19 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Mindfulness

Completed?: true • DT/App Version: 7211 • Actual Training Time: 262

Program Sword ID: US-1000009

2026-04-02 (Thursday)

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2026-04-03 (Friday)

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2026-04-06 (Monday)

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2026-04-09 (Thursday)

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2026-04-13 (Monday)

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2026-04-16 (Thursday)

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2026-04-22 (Wednesday)

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2026-05-07 (Thursday)

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2026-05-13 (Wednesday)

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2026-05-20 (Wednesday)

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2026-05-29 (Friday)

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