Tiffany Maddox — Member Timeline

2026-06-17 (Wednesday)

[00:58:21] MILESTONE Enrolled
[00:59:17] EMAIL
ID: 18313221 • Name: conv26_email_bloom_intake_engagement_na_activate-account_na_na_na

Display: na
[01:29:18] EMAIL
ID: 18334632 • Name: conv26_email_bloom_engagement_na_welcome-iwnpppna_na_na_na

Display: welcome-iwnpppna
[14:00:07] SMS ID: 18335692 Name: conv26_sms_bloom_activation_na_5-min-post-enroll-intake-app-pp_na_na_na | Display: 5-min-post-enroll-intake-app-pp | Unit:
[19:30:20] SMS ID: 18313424 Name: conv26_sms_bloom_activation_na_no-spam-24h-reminder_no_app_na_na_na | Display: no-spam-24h-reminder | Unit:
[19:30:20] EMAIL
ID: 18313427 • Name: conv26_email_bloom_activation_na_intake-24h-pre-call_na_na_na

Display: intake-24h-pre-call

2026-06-18 (Thursday)

[18:50:24] SMS ID: 18313425 Name: conv26_email_bloom_activation_na_intake-30min-pre-call_na_na_na | Display: intake-30min-pre-call | Unit:
[19:20:00] MILESTONE Consultation Scheduled
[19:22:06] CALL intake PT: Rachel Red
↗ Outbound ⏱ 27s
[19:23:43] SMS US-494842 Hi Tiffany! This is Rachel with Bloom. I just tried to call you for your appointment. If now is still a good time, please call me back here: 385-412-8060 ext. 1696 or meet me in the Zoom room! If we aren't able to connect within the next couple of minutes, I will follow-up here with instructions for rescheduling your call. Hoping to connect soon! ~Rachel 🌻 Replying STOP to this message will opt you out of SMS communications only and is not linked to your participation in your Sword program.
[19:25:13] SMS patient: Tiffany Maddox I will have to reschedule
[19:27:46] SMS US-494842 Hi Tiffany, I noticed you weren’t able to attend your Bloom call on 06/18/2026. At this time, our team has availability tomorrow afternoon. Would you like me to book one of these slots for you? If not, no worries, you can choose a new time here:https://onboarding.hibloom.com/appointment/beac6acc-8148-406c-a26e-9c9bed896d8c/reschedule?type=EA&source=pt-portal Looking forward to your start 💜 ~Rachel 🌻

2026-06-20 (Saturday)

[19:20:18] SMS ID: 17515413 Name: conv26_sms_bloom_activation_na_no-spam-2d-after-no-show_na_na_na | Display: no-spam-2d-after-no-show | Unit:

2026-06-22 (Monday)

[19:20:18] SMS ID: 17515452 Name: conv26_sms_bloom_activation_na_no-spam-4d-after-no-show_na_na_na | Display: no-spam-4d-after-no-show | Unit:

2026-06-23 (Tuesday)

[00:00:00] MILESTONE Member Engaged
[16:40:38] CALL Reschedule Requested → 2026-06-23 21:00:00.000
[16:46:42] SMS ID: 18313412 Name: conv26_sms_bloom_activation_na_5min-after-rescheduling_na_na_na | Display: 5min-after-rescheduling | Unit:
[20:30:45] SMS ID: 18313416 Name: conv26_email_bloom_activation_na_intake-30min-pre-call-reschedule_na_na_na | Display: intake-30min-pre-call-reschedule | Unit:
[21:00:00] CALL Rescheduled Appointment
[21:05:02] CALL intake PT: Mollie Johnston
↗ Outbound ⏱ 6s
[21:07:29] SMS intake PT: Mollie Johnston Hey, this is Mollie from Bloom! Just gave you a call and it went straight to voicemail. Is now still a good time for a quick phone call?
[21:08:17] SMS patient: Tiffany Maddox Yes
[21:08:50] SMS patient: Tiffany Maddox It may go straight to voicemail because your number isn't saved
[21:08:58] SMS patient: Tiffany Maddox Is there a number I can call?
[21:17:19] SMS intake PT: Mollie Johnston Yes you can call this number!
[21:18:32] CALL intake PT: Mollie Johnston
↗ Outbound ⏱ 41s
[21:19:11] CALL intake PT: LOWERY TIFFANY
↙ Inbound ⏱ 776s
[21:21:19] CALL Consultation Completed
[21:25:07] SMS intake PT: Mollie Johnston https://onboarding.hibloom.com/account/recover-password/
[21:32:12] SESSION
SESSION #1 • MSat Score: 5 • Fatigue: 0 • Problematic?: false

Session Category Level One: Movement Assessment • Session Category Level Two: No-Pod

Exercises Done: 1 • Wrong Movements: 0

Completed?: true • DT/App Version: 8010 • Actual Training Time: 220

Program Sword ID: US-1228753
[21:51:21] EMAIL
ID: 14852256 • Name: 20231116_on_welcome_all_intake-meet-your-phs_email_activation_enrolled_na_na_bloom

Display: welcome all intake meet your phs

2026-06-24 (Wednesday)

[01:00:21] PUSH
ID: 12571642 • Name: academy-bloom-journey_all_menopause_push_engagement_enrolled_control_na_academy

Display: academy bloom journey all menopause
[14:00:04] PUSH
ID: 9108260 • Name: 20240222_on_bloom-autocomm_all_new-session-available_email_na_active_na_na_bloom
[14:14:38] CHAT treatment PT: Alexa Garmendia Hi Tiffany! I'm Alexa, your dedicated Women's Health Specialist. I heard your call with Mollie went well yesterday! I've reviewed your Pelvic Profile results and used everything from your enrollment to build a program focused on rebuilding coordination and correct movement patterns to help you achieve better bladder control. Your kit should arrive soon, and once it does you'll be all set to start your personalized sessions! I made a quick intro video going over the next steps of the program: https://video.swordhealth.com/g/Rd5Du0G0 Do you have any questions for me about the program? I'm excited to support you on this journey!
[16:36:20] EMAIL
ID: 14852362 • Name: 20240321_on_bloom-kit_all_1st-kit-shipped_email_activation_enrolled_na_na_bloom

Display: bloom kit all 1st kit shipped

2026-06-25 (Thursday)

[01:00:00] PUSH
ID: 13738711 • Name: academy-journey_all_1-day_push_engagement_eligible_test_na_academy

Display: academy journey all 1 day
[20:09:51] CHAT treatment PT: Alexa Garmendia
[20:09:53] CHAT treatment PT: Alexa Garmendia Your kit should arrive tomorrow and you'll be all set to start your first session on the homescreen to get your baseline results. Here's what to expect next: 1. First week = daily sessions, then move to 4 sessions/week afterward. Let me know if that pace feels right or if we should adjust! (sessions take about 10 mins) 2. Your first milestone is 9 sessions - that's when most members start noticing meaningful progress. 3. I'll check in often (about 4x/week) to help you stay on track. The more you reach out, the more I can support you!

2026-06-26 (Friday)

[00:00:00] KIT Kit Delivered
[21:43:21] PUSH
ID: 14105360 • Name: streaks-rewards-phase2_all_kit-delivered_push_activation_enrolled_na_na_bloom

Display: streaks rewards phase2 all kit delivered

2026-06-29 (Monday)

[16:49:51] CHAT treatment PT: Alexa Garmendia
[16:50:07] SMS treatment PT: Alexa Garmendia Hi Tiffany! This is Alexa, your Women’s Health Specialist from Sword Bloom - yes, this is actually me texting you so you have my number to message me outside the app if needed! 😊 Also make sure to go into your Phone Settings > Notifications > Sword Health > Allow notifications so you don't miss clinical tips from me in the chat. And you can always reply “stop” anytime if you’d rather not get texts - totally your call. But I’m here either way!
[16:50:40] CHAT treatment PT: Alexa Garmendia Hi Tiffany! Your kit arrived Friday - you're all set to get started! Your menopause program has 3 session types to choose from daily: • Pelvic sessions (with your pod) - target bladder control and coordination • Movement sessions - full-body workouts for overall strength • Mindfulness sessions - guided meditation for stress and symptom management Since better bladder control is your top priority, I'd recommend starting with a pelvic session today on the home screen. It takes less than 10 minutes and establishes your baseline. Just tap it to get started!

2026-06-30 (Tuesday)

[18:54:45] SMS treatment PT: Alexa Garmendia Hi it's Alexa from Bloom! Gentle reminder to check your Sword Health app chat - I sent you a few messages in there. Thanks!
[18:54:49] CHAT treatment PT: Alexa Garmendia Following up, 5 minutes is all it takes today! It's important to perform your first Bloom session as soon as possible to establish your baseline so I can build out the rest of your program. Are you open to giving your first set of exercises a try today?

2026-07-01 (Wednesday)

[00:00:14] PUSH
ID: 18668050 • Name: conv26_pn_academy_engagement_na_series-walking-06302026_na_na_na

Display: series-walking-06302026

2026-07-02 (Thursday)

[00:59:59] PUSH
ID: 13239822 • Name: academy-journey_all_1-week_push_engagement_eligible_na_na_academy

Display: academy journey all 1 week
[20:50:44] SMS treatment PT: Alexa Garmendia A quick reminder why you signed up for Bloom, we are real clinicians that specialize in Women's Health and I'm here to formulate your personalized program, assist you in clinical modifications, and educate you so you can be in control over your symptoms. Your journey is ready on the home screen 🌸

2026-07-06 (Monday)

[17:57:00] SMS treatment PT: Alexa Garmendia I’d love for you to get started to improve your pelvic health while we have this time together. Please get that first session done today or tomorrow so I don’t lose visibility of your account due to inactivity. I am here to support you!