Diane Lynch — Member Timeline

2026-02-02 (Monday)

[16:23:19] MILESTONE Enrolled
[17:21:09] SMS intake PT: Jamie Bolt Hi Diane! Just a quick heads-up: our appointment is in 10 minutes at 12:30 PM America/New_York. I’m ready on my end and can’t wait to guide you through your first steps. Here’s your Zoom link: https://sh-us.swordhealth.com/v1/rY2i2fSzHan See you soon!
[17:30:00] MILESTONE Consultation Scheduled
[17:39:08] CALL Consultation Completed
[17:39:26] SMS intake PT: Jamie Bolt Hi!! It's Jamie from Sword — so great chatting with you today! Just a few quick tips to set yourself up for success once your kit arrives: 📲 Log into the Sword app with the email you used to enroll. Tap the chat bubble to say hello to your PT and let them know you've completed your onboarding call. 🏠 Click the home button to set session reminders on the days you plan to do your sessions. These aren't appointments — just helpful nudges to stay on track. 🎥 Check out the Academy (between home and chat sections) for high-quality videos on injury prevention, understanding pain, and building healthy habits. Message me here if you have any questions!
[17:41:45] SMS patient: Diane Lynch Thanks Jamie!

2026-02-03 (Tuesday)

[02:20:12] CHAT treatment PT: Nicole Tucker Hey Diane, Great to have you here! My name is Nicole and I will be your Physical Therapist throughout your journey with Sword. I'm excited to work together to help you get out of pain and back to the activities you love. This chat will be our primary mode of communication so please turn notifications on so you don’t miss any important updates regarding your protocol or questions about how you are tolerating the sessions. Send me a chat ANYTIME with questions, comments, concerns, tech issues, etc. Or feel free to give me a phone call/text at 385-317-2475. I've used this information and I created specific exercises that are ready for you on your tablet. I like to start with a few 5-10 minute sessions so I can gather information on how you're moving and how hard/easy the exercises are for you. For the next 10 days (as soon as you get your tablet), your goal is to complete one of these shorter sessions every day (or up to twice a day if your body allows). Do you think that sounds doable?
[14:01:40] SMS intake PT: Jamie Bolt Hi Diane, it’s Jamie from Sword. Great talking with you during the onboarding call! Here’s a short video (link below) with tips for what to expect and getting started once your kit arrives. I’m here if you need anything - just reply anytime! https://video.swordhealth.com/g/Ib1Mh7K
[14:29:00] SMS patient: Diane Lynch Thank you Jamie. It was great talking to you as well! I will take a look at the video. Have a great day!

2026-02-05 (Thursday)

[00:00:00] KIT Kit Delivered
[16:56:25] SMS intake PT: Jamie Bolt Kit should be delivered today! Let me know if you have any issues. Thanks!!
[17:23:12] SMS patient: Diane Lynch Liked “Kit should be delivered today! Let me know if you have any issues. Thanks!!”
[17:23:20] SMS patient: Diane Lynch Thanks Jamie!
[20:30:55] CHAT treatment PT: Nicole Tucker Hi Diane! It looks like your Sword kit was delivered! Here are some initial keys to success as you get started: 🎯Charge up your kit after it arrives about 30 mins 🎯Aim to complete your first session within 24 hrs 🎯For the next 10 days, your goal is to complete one of these shorter sessions every day (or up to twice a day if your body allows). 💥With this cadence, you’re on you way to reducing your pain and improving your physical fitness. Please let me know how you feel after your first session! The more feedback you provide, the better I can customize your program.💥 Nicole Tucker DPT

2026-02-06 (Friday)

[00:00:00] MILESTONE Member Engaged
[14:10:48] SMS treatment PT: Nicole Tucker Hi Diane! It looks like your Sword kit was delivered! Here are some initial keys to success as you get started: 🎯Charge up your kit after it arrives about 30 mins 🎯Aim to complete your first session within 24 ... (by the way, the app is the best way for us to chat anytime: https://swordhealth.com/app/inbox)
[21:52:59] SESSION
SESSION #1 • MSat Score: 3 • Pain: 6 • Fatigue: 6 • Problematic?: false

Session Category Level One: Movement Assessment • Session Category Level Two: App Sword Go

Exercises Done: 4 • Wrong Movements: 0 • Est. Training Time: 88

Completed?: true • DT/App Version: 7201 • Actual Training Time: 101

Program Sword ID: US-1000008
[22:00:15] CHAT patient: Diane Lynch Thank you. I just completed an assessment/session in the app. Will log into the device that was sent and follow those instructions.
[22:08:13] SESSION
SESSION #2 • MSat Score: 5 • Pain: 6 • Fatigue: 6 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 9 • Wrong Movements: 1 • Est. Training Time: 334

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 543

Problematic Reasons: high_pain_high_focus • Program Sword ID: US-1000008

2026-02-09 (Monday)

[12:13:02] CHAT treatment PT: Nicole Tucker Hi Diane! Great job on completing your first session! 🎉 I noticed you experienced some pain during the exercises. Was there a specific activity that increased your symptoms? 🏁I use the first few sessions to set your baseline then we make program progressions from there based on your tolerance and feedback from the sessions. 📌Remember if something is too difficult, feel free to skip it by touching the screen and select “next exercise” or try aiming for a lower star count of 2 or 3 until we build up more strength and endurance to avoid over-straining. 🎯Completing short daily sessions (or up to 2 sessions a day if your body allows) for the next 10 days will allow us to jump start progress towards working without pain as quickly as possible so we can reach your goals of less pain and improved physical fitness. By keeping this cadence, you will hit Sword’s first big milestone of 9 sessions (*program expectation*) within the first 3 weeks or less. Let me know if you have any questions, otherwise let's rock the rest of this week! 🌟Feel free to set reminders in the Sword Health app to stay on track with your sessions! You can set reminders by going to the home page on the app --> press the gear icon in the top right corner --> set reminders.
[15:49:02] CHAT patient: Diane Lynch Hi Nicole. I noted on the iPad what increased my pain. Some of the exercises as well as the cool down increased pain/soreness. I will do my next session later today when I get home as it’s impossible to get on the work WiFi (😩). I tried logging on but too much hassle. I will do my session later when I get home.
[23:28:14] SESSION
SESSION #3 • MSat Score: 5 • Pain: 6 • Fatigue: 6 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 9 • Wrong Movements: 3 • Est. Training Time: 301

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 440

Problematic Reasons: conversation_with_phoenix_deemed_relevant • Program Sword ID: US-1000008

2026-02-10 (Tuesday)

[16:36:27] CHAT treatment PT: Nicole Tucker Hi Diane! Thanks for completing another session and letting me know about the exercises that increased your pain. I'll make some adjustments to your program to better match your comfort level. For the standing row, try focusing on squeezing your shoulder blades together as Phoenix suggested - this can help target the right muscles while minimizing discomfort. Remember if something is too difficult, feel free to skip it by touching the screen and select “next exercise” or try aiming for a lower star count of 2 or 3 until we build up more strength and endurance to avoid over-straining. Let me know how the next session feels with these modifications!

2026-02-11 (Wednesday)

[00:08:06] SESSION
SESSION #4 • MSat Score: 5 • Pain: 6 • Fatigue: 4 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 9 • Wrong Movements: 3 • Est. Training Time: 334

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 466

Problematic Reasons: conversation_with_phoenix_deemed_relevant • Program Sword ID: US-1000008
[13:23:39] CHAT treatment PT: Nicole Tucker
[13:23:41] CHAT treatment PT: Nicole Tucker Hi Diane! Great to hear you're noticing some improvement with less pain overall. By completing 3 sessions so far, you’re well on your way to completing 9-10 sessions, which is when our research shows most people start to see reduction in symptoms. By keeping up with this cadence, you should start to see relief in 2-3 weeks. Please let me know if there is any other feedback for me to make the session better, I would love to help! Keep up the great, consistent work!

2026-02-13 (Friday)

[19:02:49] SMS treatment PT: Nicole Tucker A little PT humor in the spirit of Valentine's Day 🥰 Roses are red, Violets are blue, Your joints love movement, And that's what we do! One quick session, Maybe even two, Consistency wins, And so do you. Can you show your body a little love this weekend? 🩷Happy Valentine's Day! Nicole Sword Health DPT

2026-02-16 (Monday)

[22:58:34] SESSION
SESSION #5 • MSat Score: 5 • Pain: 6 • Fatigue: 4 • Problematic?: false

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 9 • Wrong Movements: 2 • Est. Training Time: 301

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 598

Program Sword ID: US-1000008
[23:16:30] MILESTONE PGIC | First Answered

2026-02-17 (Tuesday)

[14:51:32] CHAT treatment PT: Nicole Tucker Hi Diane! Great job on session #4! 💪 I see you received your resistance bands - these will be helpful tools as we progress your program, keep those in a safe place for now. I noticed your pain level is staying consistent at 6/10. Could you tell me more about when the pain is most noticeable during your sessions? This will help me make any needed adjustments to better support your recovery. Ready for another session today? You're making great progress toward that 9-session milestone! 🎯

2026-02-20 (Friday)

[19:34:47] SMS treatment PT: Nicole Tucker Hey Diane! How's your elbow feeling? Left you a quick VM to check in. ✨ Happy Friday! ✨ 🥇🏆 Every step brings you closer to greatness. Like Olympic athletes, your dedication and hard work turn challenges into triumphs. Progress, no matter how small, leads to success. Together, we’ll excel! 🥇 🏆 Hope you have a nice weekend! I plan to catch some of the remaining Olympic games this weekend and attempt a few home projects. How about you? Aim for at least 2 sessions this weekend so we can discuss your progress early next week!! Nicole Sword Health DPT
[23:11:30] SESSION
SESSION #6 • MSat Score: 4 • Pain: 6 • Fatigue: 8 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 13 • Wrong Movements: 10 • Est. Training Time: 511

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 1050

MSat Reasons: tablet • Problematic Reasons: exercise_low_performance_high_focus,high_fatigue_high_focus,exercise_skipped_system_problem • Program Sword ID: US-1000008

2026-02-21 (Saturday)

[18:29:49] SMS patient: Diane Lynch Hey Nicole. The elbow is a little bit better. Still very sore with certain movements. I did a session yesterday. I will do one again today. I will keep you advised.

2026-02-23 (Monday)

[16:58:08] CHAT treatment PT: Nicole Tucker Hi Diane! Great to hear your elbow is feeling a little better - that's progress! 🎉 I noticed some technical issues with the prayer position stretch on Friday's session, so I've removed that exercise from your program. Also saw your fatigue was higher, so let's focus on quality over quantity - if you need to aim for 2-3 stars instead of 5 to keep your energy up, that's perfectly fine! Ready to keep the momentum going with another one today? 💪

2026-02-24 (Tuesday)

[01:17:35] SESSION
SESSION #7 • MSat Score: 5 • Pain: 6 • Fatigue: 4 • Problematic?: true

Session Category Level One: Standard • Session Category Level Two: Pad

Exercises Done: 14 • Wrong Movements: 3 • Est. Training Time: 506

Completed?: true • DT/App Version: 255210101 • Actual Training Time: 623

Problematic Reasons: conversation_with_phoenix_deemed_relevant • Program Sword ID: US-1000008
[14:52:18] CHAT treatment PT: Nicole Tucker Excellent work Diane! 🌟 You're doing great - that's session #7 and you're so close to that first big milestone of 9 sessions! I saw you mentioned some grip strength issues and pain with certain movements. Let me adjust the palm exercises to make them more comfortable for you. How are you feeling about the current challenge level overall?

2026-03-02 (Monday)

[18:33:16] CHAT treatment PT: Nicole Tucker Hi Diane! Just left you a voicemail - it's been about a week since your last session. You were doing so well and only 2 sessions away from that 9-session milestone! Is everything okay? Can we get in your next 2 sessions by Wednesday to keep building on your progress? Nicole Sword Health DPT

2026-03-03 (Tuesday)

[12:15:09] CHAT patient: Diane Lynch Hi Nicole. Going to see an Ortho today since my arm is not getting better. I was traveling for work last week so I fell off with PT. I will keep you posted.
[18:54:51] CHAT treatment PT: Nicole Tucker OK sounds good, best of luck at your appointment and please let me know if your ortho would like any changes to the program

2026-03-04 (Wednesday)

[21:29:47] CHAT treatment PT: Nicole Tucker Hi Diane, congrats on 30 days with Sword! 🎉 You've built some real consistency here - 7 sessions shows your commitment to getting better. I know you had your ortho appointment yesterday and were traveling for work, but I'd love to see you get back into your rhythm. You're just 2 sessions away from that 9-session milestone where most people start feeling significant improvements. Can you fit in your next session today?

2026-03-06 (Friday)

[14:07:34] CHAT treatment PT: Nicole Tucker 📩

2026-03-09 (Monday)

[16:22:53] SMS treatment PT: Nicole Tucker Hey Diane! I left you a quick VM to check in. How did your ortho appointment go? It's been 2 weeks since your last session - I'd love to help you get back on track. Even if there are new recommendations from your doctor, we can work together to adjust your program accordingly. Can you squeeze in a quick session today? Nicole Sword Health DPT
[17:09:42] SMS patient: Diane Lynch Hi Nicole. Thank you for reaching out. The orthopedic surgeon indicated that I have epicondylitis and gave me three distinct stretches/exercise to do 2 to 3 times a day. He also told me I needed to ice the area. And he prescribed diclofenac for me to use twice a day for 15 days. I can send you the exercises that he wants me to do and you can rework them into my PT with sword to be consistent with his recommendations. Please let me know if I should take pictures and send to you.
[20:56:09] SMS intake PT: Urvika Patel Hi! This is Urvika, manager of your PT at Sword Health. I just wanted to check in again to see if anything has been getting in the way of starting your next session. If you’re able, today or tomorrow would be a great time to knock out that next session. It only takes a few minutes. Let me know how we can help!

2026-03-11 (Wednesday)

[13:58:47] CHAT treatment PT: Nicole Tucker Sure, yes please send over n.tucker@swordcare.com
[13:59:11] CHAT treatment PT: Nicole Tucker How are you feeling today??

2026-03-13 (Friday)

[18:56:39] CHAT treatment PT: Nicole Tucker Hi Diane! I haven't received those exercises yet at n.tucker@swordcare.com - could you send them over when you get a chance? Once I review what your ortho recommended, I can adjust your Sword program to complement those exercises. How's your elbow feeling with the new treatment plan?

2026-03-16 (Monday)

[18:24:20] CALL treatment PT: Nicole Lynn Tucker
↗ Outbound ⏱ 77s
[18:27:00] SMS treatment PT: Nicole Tucker Hi Diane, Just left you a quick VM to see how we cab jump back into your sessions this week. You are 2 sessions away from reaching your reassessment and first milestone, can we get those in by Wednesday to get back on track? Nicole Sword Health DPT
[19:04:11] SMS patient: Diane Lynch Hi Nicole. These are the exercises that I have been doing 2-3x per day since seeing the ortho.
[21:09:32] CHAT treatment PT: Nicole Tucker Ok, so the tablet exercises are still ok for you?

2026-03-18 (Wednesday)

[11:31:41] CHAT treatment PT: Nicole Tucker It's great to hear that the exercises already align with your ortho. How about a session today so I can see your new baseline?
[11:31:41] CHAT treatment PT: Nicole Tucker
[15:46:06] SMS intake PT: Urvika Patel Hi! Hope you’re doing well 😊 This is Urvika, supervisor of your PT at Sword Health. I wanted to check in and see if anything’s been getting in the way of doing your sessions. Anything I can do to support you so you can complete your next session today or tomorrow? 😊

2026-03-23 (Monday)

[19:22:30] SMS treatment PT: Nicole Tucker Hi Diane! Hope you are doing well. Just left you a VM to check in. We have 10 days left to get in your last 2 sessions. Can we get those in by Wednesday? Nicole Sword Health DPT

2026-03-24 (Tuesday)

[19:21:13] SMS patient: Diane Lynch Hi Nicole. I logged on this morning and noticed that you guys have the same 13 PT exercises for me to do rather than the ones that the orthopedic surgeon suggested I do, that I texted to you. Currently, I am only doing the exercises that the orthopedic doctor recommends. Thank you.

2026-03-25 (Wednesday)

[15:45:56] CHAT treatment PT: Nicole Tucker Can you please resend? I did not receive, n.tucker@swordcare.com
[15:46:00] SMS treatment PT: Nicole Tucker Can you please resend? I did not receive, n.tucker@swordcare.com (by the way, the app is the best way for us to chat anytime: https://app-links.swordhealth.com/?t=chat)
[15:53:14] SMS patient: Diane Lynch I got a message from Sword about returning the tablet along with a UPS Label. Thank you for your assistance.